Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs

The Change of Production Systems through Consultancy Involved Projects: a Multiple Case Study in Chinese SMEs

Knowledge management issues in fast growth SMEs

Purpose – The purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge-intensive enterprises. Design/methodology/approach – The study has taken an interpretative approach, using two knowledge-intensive South ISFAHAN (Iran) companies as case studies, both of which are characterized by the need to process and use knowledge on a dail...

The Role of Complexity and Knowledge in Process Improvement Projects

Organizations implement process improvement approaches like TQM, Six Sigma, and Lean to cerate organizational knowledge and improve performance. Noted quality authority Joseph M Juran said that quality improvement takes place one project at a time and in no other way. Although a number of studies have investigated organizational-level factors that influence the success of quality management, fe...

Codification of Knowledge in Business Process Improvement Projects

In times of globalization, new technologies and high market transparency, companies search for ways to raise the efficiency of their business processes and achieve long-term customer relationships. Therefore enterprises are strongly devoted to business process improvement (BPI) initiatives. However, in times of globally spanning inter-organizational business processes, conducting BPI initiative...

Knowledge Management in Software Process Improvement

....................................................................................................................... i Preface........................................................................................................................ iii Acknowledgements .................................................................................................... v